A person is reachable
LitScenes Support.
Email support@litscenes.ai. Include the product, approximate time, release identity, and on-screen request ID if one is shown.
Never send an API key, account password, bearer token, Sign in with Apple identity token, full payment receipt, or signed media URL. A screenshot should be cropped or redacted if it contains private media or contact details.
Desktop
In the app, open Licensing & Source to confirm whether you are using a Development, Community, or Official build. Include that identity and the app version in your message. Community source issues can be reported through the public repository after it is published; contributions remain closed until the contributor agreement is ready.
Generation and media
Include which action you took, the executable provider and model shown, whether credits or a provider account may have been charged, and the request ID. Do not repeat a possibly paid request solely for diagnosis. Generated links may be temporary, so save a result you want to keep.
SMS
Text HELP to (808) 755-6108 or email support. Reply STOP to end program messages. If you report a conversation, share only the minimum messages needed and redact other people’s phone numbers or private media.
Purchases and credits
Apple, PayPal, or the payment processor identified at checkout controls payment-method and assigned refund decisions. LitScenes can investigate whether credits were granted, debited, or automatically restored. Include the approximate transaction time and a redacted transaction reference—not full credentials.
Privacy and deletion
Use available in-app deletion controls where offered, reply STOP for SMS messages, or email support@litscenes.ai for a privacy request. See the Privacy Policy for scope and retention exceptions.
Licensing and commercial work
For proprietary distribution, white-label builds, integrations, or production consulting, see Commercial Licensing. For Community source obligations and release lanes, see Desktop Licensing.